Improve communication

A simple clear support process for your clients & staff

When your clients have a support enquiry, you or they raise a "support ticket" which contains a powerful notes facility so all information is kept in the same place.

All communications stored in the same place

Brightpearl maintains a clear audit trail of your customer service activities so you can focus on looking after clients with the knowledge that Brightpearl is maintaining clear and referencable logs of all communication with your clients & suppliers.

Integrated Service Desk

Access your Brightpearl contact database directly from tickets to add other contacts from the client's organisation, your team or partner organiations who are involved with the incident and need access to ticket information.

SMS, email & on-screen alerts

On screen banners nofity your support team of new tickets and how many tickets are assigned to them.

Everyone is kept up to date with automated SMS & email updates as notes are added to tickets, status changes are made and new contacts added to tickets.

Tickets are assigend a status so everyone knows the level of completion of the ticket. The statuses of a ticket can be quickly changed using a customisable drop down as the ticket is progressed to completion.