Where to find help

Log in to helpdesk

Search the documentation

Start off using our extensive online documentation. There's a search box over on the right hand side of this page to help you get right to where you need to be.

Raise a ticket

Log in to helpdesk using the form on the right. Note that the email address and password for helpdesk is not necessarily the same as that for your own Brightpearl account.

If you've not used our helpdesk before, then you may need to register first. When you create a new Brightpearl account for your company, the user that creates the account will automatically be added to our helpdesk system. Additional staff will need to register.

Give us a call

We're on 0845 003 8935 - currently during UK office hours only.

Training/setting up

Bespoke projects

We aim to provide the best support possible to our clients, with friendly, expert help. If you need a hand setting up Brightpearl, training your staff or have any queries, let us know!

Buy a support pack

If you are looking to launch a new website, need a hand cleaning up your company data or simply want to minimise disruption as you transition to Brightpearl, we can tailor a bespoke project to your exact requirements.

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